Vulnerability Disclosure Policy
Introduction
This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to us (the "Organisation"). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always acting in compliance with it.
We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.
Reporting
If you believe you have found a security vulnerability, please submit your report to us using the following email:
In your report please include details of:
- The website, IP or page where the vulnerability can be observed.
- A brief description of the type of vulnerability, for example; “XSS vulnerability”.
- Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.
What to expect
After you have submitted your report, we will respond to your report within 5 working days and aim to triage your report within 10 working days. We’ll also aim to keep you informed of our progress.
Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation. When asking for updates please use the original email thread where possible so that all discussions are kept in one place.
We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.
Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.
Guidance
You must NOT:
- Break any applicable law or regulations.
- Access unnecessary, excessive or significant amounts of data.
- Modify data in the Organisation's systems or services.
- Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
- Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
- Disrupt the Organisation's services or systems.
- Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers.
- Submit reports detailing TLS configuration weaknesses, for example “weak” cipher suite support or the presence of TLS1.0 support.
- Communicate any vulnerabilities or associated details other than by means described in the published security.txt.
- Social engineer, ‘phish’ or physically attack the Organisation's staff or infrastructure.
- Demand financial compensation in order to disclose any vulnerabilities.
You must:
- Always comply with data protection rules and must not violate the privacy of the Organisation’s users, staff, contractors, services or systems. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
- Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law).
Legalities
This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Organisation or partner organisations to be in breach of any legal obligations.
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“[We would] like to thank you and the rest of the crew on the FS Aberdour for your assistance, positive attitude and total flexibility during the last 5/6 weeks since we started this Project. The communication has been invaluable with all the challenges that have faced us. Thank you very much for your assistance, you’re all a credit to your team on-board the FS Aberdour and also Fletcher Group.”
“It was a pleasure to work with all of you, especially when the project is completed without any operation issue on the fluids / cement / waste management side. It was a great success to complete this.”
“I cannot thank you enough for the work that you have done for us, all credit to you and your crew. I will be passing back some very positive comments. On behalf of both the Standard Princess and her crew and also the Standard Supplier, I appreciate all your help.”
"[We] would like to take the opportunity to thank you and your Team for the level of support that you have given us with both vessels through this campaign. The vessel Masters and crews have been an absolute credit to your organisation and I would look forward to working with Fletcher Group again in the future if this is the manner in which you conduct your business.
I would like to wish you all every success and I am sure that we will work again in the not-too-distant future."
It has been a please working with you! Thank you for your support the past few months and th flexible attitude of your crew. This was much appreciated by our team.
"Fletcher's flexible and innovative approach to business and the professionalism of their crew has played an important role in helping us deliver a safe, reliable and cost-effective service to our clients. We look forward to building on this going forward as we continue to seek new and exciting opportunities in an exceptionally competitive marketplace."
Oilchart, 2016“[We would] like to thank you and the rest of the crew on the FS Aberdour for your assistance, positive attitude and total flexibility during the last 5/6 weeks since we started this Project. The communication has been invaluable with all the challenges that have faced us. Thank you very much for your assistance, you’re all a credit to your team on-board the FS Aberdour and also Fletcher Group.”
Centrica, June 2017“It was a pleasure to work with all of you, especially when the project is completed without any operation issue on the fluids / cement / waste management side. It was a great success to complete this.”
Perenco, August 2017“I cannot thank you enough for the work that you have done for us, all credit to you and your crew. I will be passing back some very positive comments. On behalf of both the Standard Princess and her crew and also the Standard Supplier, I appreciate all your help.”
Centrica, November 2017"[We] would like to take the opportunity to thank you and your Team for the level of support that you have given us with both vessels through this campaign. The vessel Masters and crews have been an absolute credit to your organisation and I would look forward to working with Fletcher Group again in the future if this is the manner in which you conduct your business.
I would like to wish you all every success and I am sure that we will work again in the not-too-distant future."
Ineos, July 2018It has been a please working with you! Thank you for your support the past few months and th flexible attitude of your crew. This was much appreciated by our team.
Allseas, February 2019